The parties
These terms are an agreement between Com2pme, registered under commercial registration number [number] in [place], tax number [number], with its registered office at [address], represented by [name and title] (“MedBoox”), and the practice or practitioner whose account MedBoox creates (“the practice”).
Contact: [email protected], +961 79 164 130, medboox.com.
MedBoox is a professional tool. These terms are made between professionals and are not a consumer contract.
The service
MedBoox provides a practice workspace on the web: a calendar and booking, patient files, payments recorded by the practice, and automated WhatsApp appointment messages sent from MedBoox’s WhatsApp number on behalf of the practice. Native mobile apps may be added later.
MedBoox is a management tool. It does not provide diagnosis, treatment, medical advice or emergency services, and it is not a medical record system certified by any authority.
Service level. We aim for the workspace to be available [99.5%] of each month, excluding announced maintenance. Support is available every day, 7:00 to midnight Beirut time at [email protected] and +961 79 164 130, and we answer within [one working day]. WhatsApp delivery depends on Meta and on the patient’s phone and is not guaranteed.
Accounts
MedBoox creates each practice’s account after it is requested; there is no public sign-up. The practitioner chooses a password from an invitation link, and each sign-in is confirmed with a code sent by email, unless the device was trusted for 30 days.
The practice keeps its sign-in details secret, only lets authorised people use its account, and tells MedBoox at once if it suspects misuse.
Licence and payment
Use of MedBoox requires a licence for a period agreed with MedBoox. Licences are paid outside the system, by [cash, bank transfer, Whish, OMT or card], at the price and in the currency agreed in writing. MedBoox records payments and the licence end date in its administration.
The practice is warned 14 days before its licence ends. A grace period of 7 days follows; after it, or if the licence is suspended for non-payment or a serious breach of these terms, the workspace becomes read-only and WhatsApp messages pause. Nothing is deleted while the practice can still renew or export its data. [Refund policy: to be completed.]
The practice’s responsibilities
The practice:
- records patients’ information lawfully, accurately and only as needed, and keeps it confidential, in line with professional secrecy (Medical Ethics Law No. 288/1994) and patients’ rights (Law No. 574/2004);
- has a valid basis for recording health-related information under Article 91 of Law 81/2018 and, before WhatsApp messages are sent, the patient’s agreement to receive appointment messages from MedBoox’s number on the practice’s behalf (the patient notice can be used);
- informs patients as Article 88 of Law 81/2018 requires and answers their requests to see, correct or delete their information;
- does not use MedBoox to send advertising or promotional messages (check-up reminders, which WhatsApp classes as marketing, go only to patients who agreed to them), and does not put clinical details in WhatsApp messages;
- respects the law, Meta’s WhatsApp Business policies, and the rights of others.
WhatsApp messages
Messages are written by MedBoox, approved in advance by Meta in English, French and Arabic, and sent from MedBoox’s WhatsApp number signed with the practice’s name. The practice chooses which messages are sent and when. Meta may limit, delay or refuse messages, and patients can reply STOP at any time; MedBoox then stops writing to them for the practice whose message they answered (for every practice when none had written), and START undoes it. The cost of WhatsApp messages is included in the licence.
The practice’s data
The practice’s patient information belongs to the practice. MedBoox handles it only to provide the service, as described in the data processing terms, which form part of these terms. The practice can export its data while its licence is active, while its workspace is read-only, and for [30] days after MedBoox closes the practice. MedBoox closes a practice that leaves or does not renew, and emails its doctors the date its data will be deleted; after that date, MedBoox deletes it.
MedBoox and its staff keep the practice’s information confidential and only access it to provide support or when the law requires it.
Changes to the service and to these terms
MedBoox may improve the service. If we change these terms in a way that matters to the practice, we will tell it at least [30] days in advance; continuing to use MedBoox after that date means accepting the new terms. Rights that the law gives the people whose information is processed cannot be reduced by these terms (Law 81/2018, Article 85).
Responsibility
MedBoox provides the service with care and repairs faults within a reasonable time. MedBoox is not responsible for losses caused by the practice’s own use of the service, by Meta, Google or other networks outside its control, or by events of force majeure. To the extent the law allows, MedBoox’s total responsibility for a year is limited to the licence fees paid for that year. This limit does not apply to fraud or gross fault.
Ending the agreement
The practice can stop using MedBoox at any time; licence fees already paid are [not refunded / refunded pro rata]. MedBoox can end the agreement with [30] days’ notice, or at once if the practice seriously breaches these terms or the law. In every case the practice can export its data as described above.
Law and courts
These terms are governed by Lebanese law. Any dispute that cannot be settled amicably is submitted to the exclusive jurisdiction of the courts of Beirut, where both parties elect domicile.
Languages
These terms are available in English, French and Arabic. The parties agree that the [English] version is the contractual version and prevails in case of difference.
Draft for legal review. Items in [brackets] must be completed, and the terms reviewed by a Lebanese lawyer, before launch.