A calm front desk, from the first call to closing time.
The front desk holds a practice together: the phone, the waiting room, the payments and the doctor’s time. These steps follow an ordinary day, with what MedBoox does at each one.
Start with the day’s list
Before the first patient, check who is coming, who confirmed and who still needs a call.
In MedBoox Today shows the next patient, each visit’s status, and the patients waiting for an answer: those who asked for another time or replied on WhatsApp.
Book while the patient is on the line
Give a time, repeat it, and check that the number you have is the patient’s WhatsApp before hanging up.
In MedBoox Booking offers only free times inside the doctor’s hours, and shows the WhatsApp confirmation the patient will receive, in their language.
Check patients in as they arrive
The doctor knows who is waiting without coming out to look, and nobody is forgotten in the waiting room.
In MedBoox “Check in” marks the patient as waiting and counts the minutes. A patient who walks in is added with “Patient is here now”.
Take the payment before the patient leaves
Note how they paid and give a receipt number, so the evening’s count matches the cash drawer.
In MedBoox A payment records the method (cash, card, transfer, Whish or OMT), in dollars or lira, with the next receipt number, and Today adds up the day’s takings by method.
Leave clinical things to the doctor
A secretary needs the calendar, contact details and payments, not the doctor’s notes.
In MedBoox Secretaries never see notes, prescriptions or files, and the activity log records who opened each patient’s file.
End the day with tomorrow
Look at tomorrow’s list, call those who haven’t confirmed, and answer what is still waiting.
In MedBoox Reminders go out on their own at the times the doctor chose, and the morning agenda email gives a secretary every doctor’s times for the day, without patient names.