Why you received it
Your practice recorded your number and that you agreed to WhatsApp messages about your appointments. A message gives the practice, the date, the time and the place, never the reason for your visit.
For patients
A message from MedBoox about your appointment?
MedBoox is the appointment software your doctor, therapist or clinic uses. When they book you, MedBoox sends the confirmation and reminders on WhatsApp for them, from the MedBoox number.
Hello Lea, this is a reminder of your appointment with Dr. Salma Haddad on Tuesday 17 November at 11:00, at Haddad Clinic, Hamra Street, Beirut. Please confirm it, or ask for another time, with the buttons below.
What the buttons do
Confirm tells your practice you are coming. Another time asks them for a different time, and they come back to you. New appointment, after a missed visit, asks them for a new one. Nothing is booked or cancelled without your practice.
To stop the messages
Reply STOP to any message from MedBoox and it stops sending you messages, for every practice. Reply START to receive them again.
Who keeps your details
Your practice decides what it records about you, and MedBoox keeps it for them on its servers in France. MedBoox never writes to you for its own purposes, never sells your information and shows no advertising. Questions about your file go to your practice first.
Your own MedBoox account, if you want one
With the same WhatsApp number, an account shows your visits and your family’s, and what your practices share with you, and lets you cancel within their notice or ask for another time. You don’t need one to receive the messages.
Questions
A few things, made clear.
Is this message really from my practice?
It comes from the MedBoox number, on behalf of the practice it names. MedBoox never asks you for a payment or a password on WhatsApp. A code from MedBoox is only for an account you are creating yourself: never give it to anyone.
I don’t know this practice. What should I do?
Your number may have been typed by mistake. Reply STOP to stop the messages, and write to [email protected] so we can tell the practice.
How do I change or cancel an appointment?
Contact your practice directly. With a MedBoox account you can also cancel within the practice’s notice, or ask for another time.
Your visits, your family’s, in one place
Your MedBoox account.