Fewer missed visits, with reminders patients answer.
A missed visit costs you the time and the fee, and another patient the slot. These steps work whatever you use to remind patients, and each one also says what MedBoox does for it.
Count what missed visits cost you
Before changing anything, look at an ordinary month: how many patients you see a week, how many don’t come, and your fee. The calculator below works it out with your own numbers.
In MedBoox Reports shows each month’s no-shows and their share of your visits, so you can see whether things change.
What missed visits cost you
Count it with your own numbers.
The numbers below are only an example: change them to yours.
About $693 a month in empty slots.
That is about 17 missed visits a month. Each one a reminder saves is $40 back in your day.
Your numbers, not a promise. Nothing you type here is saved or sent.
Request a demoAsk each patient, once, whether they want WhatsApp messages
Ask when you book, and write the answer down. A patient who agreed to your messages expects them, and one who didn’t should not get them.
In MedBoox The patient’s file records the agreement, and messages go only to patients who agreed. The patient notice, with its agreement form, is ready to print.
Remind the day before, and again on the day
A reminder a day or two ahead lets a patient who can’t come tell you while there is still time to give the slot to someone else. A short message an hour or two before helps those who simply forget.
In MedBoox Reminders go 48, 24 or 12 hours before, as you choose, and the same-day reminder one or two hours before, always inside your sending hours.
Make answering a tap
Pressing a button is easier for a patient than calling back during your opening hours. Ask them to confirm, or to ask for another time.
In MedBoox Each reminder has Confirm and Another time buttons. A confirmation shows on the visit at once, and a request for another time waits on Today for you to choose a new time.
Look at tomorrow’s list before you leave
Call the patients who haven’t confirmed. A slot freed the day before is easier to fill than one found empty when the patient doesn’t come.
In MedBoox Today and the calendar show which visits are confirmed, and each visit’s status is a colour you read at a glance.
When someone doesn’t come, write the same day
A short, friendly message offering a new time keeps the patient, without blaming them.
In MedBoox Mark the visit No-show on the day, within your sending hours, and MedBoox sends the no-show message with a New appointment button, if you turned that message on.