WhatsApp reminders your patients answer with a tap.
MedBoox sends your appointment messages from the MedBoox WhatsApp number, on behalf of your practice, in English, French or Arabic. They go only to patients who agreed to them, and you choose which ones go out and when.
Hello Lea, this is a reminder of your appointment with Dr. Salma Haddad on Tuesday 17 November at 11:00, at Haddad Clinic, Hamra Street, Beirut. Please confirm it, or ask for another time, with the buttons below. 18:00
ConfirmAnother time
Every message, word for word
What your patients read.
The wording your patients receive, here in this page’s language. Names and places are made up.
Booking confirmation
When you book. It can carry a link to your form to fill in before the visit.
Hello Lea, your appointment with Dr. Salma Haddad is booked for Tuesday 17 November at 11:00, at Haddad Clinic, Hamra Street, Beirut. Please confirm it, or ask for another time, with the buttons below. 18:00
ConfirmAnother time
Reminder
48, 24 or 12 hours before the visit, as you choose.
Hello Lea, this is a reminder of your appointment with Dr. Salma Haddad on Tuesday 17 November at 11:00, at Haddad Clinic, Hamra Street, Beirut. Please confirm it, or ask for another time, with the buttons below. 18:00
ConfirmAnother time
Same-day reminder
One or two hours before the visit.
Hello Lea, we look forward to seeing you today at 11:00, at Haddad Clinic, Hamra Street, Beirut. If you cannot come, please call +961 1 234 567 as soon as possible. 09:00
Follow-up
One or three days after the visit.
Hello Lea, thank you for your visit to Haddad Clinic. To book your next appointment, call +961 1 234 567 or tap the button below. 18:00
New appointment
Missed visit
When you mark a visit missed on the day, within your sending hours.
Hello Lea, we missed you at Haddad Clinic today. Would you like a new appointment? Call +961 1 234 567 or tap the button below. 18:00
New appointment
Cancellation
When you cancel a visit.
Hello Lea, your appointment with Dr. Salma Haddad on Tuesday 17 November at 11:00, at Haddad Clinic, Hamra Street, Beirut, has been cancelled. To book a new time, call +961 1 234 567 or tap the button below. 18:00
New appointment
Check-up reminder
When a check-up is due, only for patients who agreed to check-up reminders.
Hello Lea, it is time for your 6-month check-up at Haddad Clinic. To book a visit, call +961 1 234 567 or tap the button below. 18:00
Book a visitNo more check-ups
Good to know
Around
the messages.
A sending window for reminders, so nobody gets one in the middle of the night
Reminders hold on a day off, until you move or cancel the visit
A delivery log with sent, delivered, read, replied and failed, and a retry button
Reminders sent today, and any that failed, with the reason
Every message ends with “Reply STOP to stop these messages”, and a patient who replies STOP gets no more
Questions
A few things,
made clear.
Do I need my own WhatsApp Business number?
No. Messages go out from the MedBoox WhatsApp number on behalf of your practice, and name your practice.
Can I change the wording?
No. Each message is a template that WhatsApp approves, so its wording is the same for every practice. You choose which messages go out and when.
Do patients need to install anything?
No. The messages reach them on WhatsApp like any other, and they answer with the buttons.