Practices: you can print this notice, show it at reception or send it to patients, and record each patient’s agreement in their file. Replace the parts in [brackets] with your practice’s details.
Who keeps your information
[Practice name], [address], [phone], keeps the information about your appointments. It uses MedBoox, a product of Com2pme, to manage appointments and send reminders.
What is kept and why
To book your appointments and remind you of them, the practice records your name, your WhatsApp number, your date of birth, your preferred language and your appointments, and may record payments and notes about your visits.
Giving your name and a phone number is needed to book an appointment. Agreeing to WhatsApp messages is optional: without it, the practice will contact you another way.
WhatsApp appointment messages
If you agree, you will receive messages about your appointments — confirmation, reminders, and messages if an appointment is missed or cancelled — from the MedBoox WhatsApp number, signed with the practice’s name. The messages never contain medical details.
You can stop these messages at any time by replying STOP, or by telling the practice.
Who else receives it
Your information is only seen by the practice and, when needed to provide the service, by MedBoox and its providers: Meta (WhatsApp), which delivers the messages, Google, which sends emails, and the company hosting the servers. Some of them are outside Lebanon.
Your rights
You can ask the practice to see your information, to receive a copy, and to have it corrected or deleted. The practice answers within ten days, free of charge (Lebanese Law No. 81/2018).
Your agreement
I agree that [practice name] keeps the information above to manage my appointments, and that I receive appointment messages on WhatsApp from the MedBoox number on its behalf. I know I can stop them at any time by replying STOP.
Name: ______________________ Date: ____________ Signature: ____________